Are there any running costs with a custom build?
Yes, there are some fees such as hosting, maintenance and third-party licensing. You may leave Plume and find alternate providers for these at any time.
What if we need support?
For the first 3 months, we’ll be providing you with maintenance and support in the form of development hours, project management, training and site updates. After this initial period, you will have the option to continue with this support.
Will you charge licensing fees at a later date?
We’ll never charge mandatory licensing fees for the products and services provided to you under a zero-licensing-fee agreement, although in some cases you may opt-into licensing in order to receive new versions. We will soon be launching new products that will be subject to licensing fees, but these products are optional.
Do I need a host?
Your system will need to be hosted somewhere. Of course, as membership site specialists, we have a range of dedicated hosting packages specifically for membership websites. Find out more about our hosting packages here: https://plume.co.uk/lms-hosting/
Can you help with content?
Clients are responsible for creating their own content and adding it to the system. Our platforms include a comprehensive range of course creation and quiz building tools in order for you to do this. On some occasions we may add some content for you to get you going, but at Plume, we focus on enabling our clients to be self-reliant, encouraging you to use and manage your system without needing to contact us.
How is it to work with Plume
We’ll give you the training you need to manage every aspect of your learning management system, with support plans to help you push your LMS forward.
Where are you based? Can I come and see you?
We are based in Bristol, UK with offices in the city centre. We have a number of platforms in place so that we can serve our international clients with any support requests and training. Given the current climate, we are discouraging anyone from visiting the office.