Skip to content

Troubleshooting all in one place

  • Reduce support time & costs
  • Integrate with existing websites
  • Professional video and article production

If your service needs an extensive glossary or help section, then you need a custom Knowledge Base.

Custom built directories

Custom knowledge base development in the UK

When you consider that we spend a 1/5th of our time searching for information online, creating a custom Knowledge Base for your service could be the solution to your customers’ and employees’ troubleshooting needs.

With a Knowledge Base, you can create searchable FAQs and help guides, product details, glossaries, policies in the form of documents, articles and videos, all stored in one place.

Reduce support time & costs

With a Knowledge Base, you can reduce customer support requests by 40%. Less inbound enquires means lower operating costs and happier customers who are empowered to seek out the infomation they need without your assistance.

Integrate with existing websites

Our Knowledge Bases integrate flawlessly with any website giving you the same options for customisability and features regardless of your current tech.

Professional article and video production

As part of our full-service package we offer professional article and video production to build out your Knowledge Base with clear and engaging high-quality content.

Your custom knowledge base. Developed to order.

Empowering your customers with the information they need to navigate your software is essential for your business’ customer experience strategy. By providing FAQs, product details and policies, you’ll support your customers and help your team resolve issues faster.

Knowledge bases are used in all industries

IT, software and SaaS

Simplify troubleshooting and onboarding by creating a comprehensive knowledge base tailored to guiding your customer through your product’s range of features.

HR and employees

Store your company policies, onboarding documents and employee essential information all in one easily accessible location. No need for a shared drive of template documents.

Legal

Say goodbye to files of papers and keep contracts and approval process documentation, as well as policies, trademarks and registrations in a secure, digital location.

  • Contextual comments

    A collaborative and community-driven LMS

    Adding contextual comments to promote student discussions

  • Knowledge base
    Knowledge base

    Cutting support requests with a knowledge base

    Saving £19,000 per year in support costs

  • in-person training lms
    Online Training Videos

    Learn massage and connect with professionals

    An e-learning system with a practitioner directory and student forums

  • live webinar
    Live streaming lessons

    Live webinar-based e-learning platform for 3D design school

    Creating a classroom experience for students across the globe

  • Pre course assessment
    Pre-course assessments

    Adapting course material to individual learner abilities

    Suggesting courses based on a user’s skill level

  • Upgrading an e-learning system

    Pay-monthly video course system

    Making courses more accessible to more people

  • Contextual comments

    A collaborative and community-driven LMS

    Adding contextual comments to promote student discussions

  • Knowledge base
    Knowledge base

    Cutting support requests with a knowledge base

    Saving £19,000 per year in support costs

  • in-person training lms
    Online Training Videos

    Learn massage and connect with professionals

    An e-learning system with a practitioner directory and student forums

  • live webinar
    Live streaming lessons

    Live webinar-based e-learning platform for 3D design school

    Creating a classroom experience for students across the globe

  • Pre course assessment
    Pre-course assessments

    Adapting course material to individual learner abilities

    Suggesting courses based on a user’s skill level

  • Upgrading an e-learning system

    Pay-monthly video course system

    Making courses more accessible to more people

DIGITAL TRAINING TECHNOLOGY

Why choose us for custom Knowledge Base development?

AWARD WINNING DESIGN

Do what is not possible with off-the-shelf solutions. With the flexibility of a system built around your needs, you can offer unique approaches to helping users, designed to be easily accessible and minimise your help team’s workload.

WE DON’T CHARGE ONGOING FEES

We’re proud to be the only provider that doesn’t charge ongoing licensing fees. We don’t charge you per user, nor do we charge annual renewals. You just pay for the initial development and then it’s yours, forever.

UK BASED DEVELOPMENT

Being UK-based means your dedicated account manager will be on hand to offer support when you need it. No differences in time zone. No long wait times.

Matt Bowen

“Our project took much less time than expected and proved to be exceptional value for money. Plume found creative solutions to technical problems and our website feels fresh and exciting while remaining corporate and professional.”

Matt Bowen
Net Consulting

Trusted by 130+ companies

  • Research_Europe
  • Oyster_partnership
  • Google_cloud
  • camera forensics
  • CAVE Academy

Talk to us about your project

Email [email protected] or call +44 (0) 117 290 1337