Troubleshooting all in one place
- Reduce support time & costs
- Integrate with existing websites
- Professional video and article production
If your service needs an extensive glossary or help section, then you need a custom Knowledge Base.
Custom built directories
Custom knowledge base development in the UK
When you consider that we spend a 1/5th of our time searching for information online, creating a custom Knowledge Base for your service could be the solution to your customers’ and employees’ troubleshooting needs.
With a Knowledge Base, you can create searchable FAQs and help guides, product details, glossaries, policies in the form of documents, articles and videos, all stored in one place.
Reduce support time & costs
With a Knowledge Base, you can reduce customer support requests by 40%. Less inbound enquires means lower operating costs and happier customers who are empowered to seek out the infomation they need without your assistance.
Integrate with existing websites
Our Knowledge Bases integrate flawlessly with any website giving you the same options for customisability and features regardless of your current tech.
Professional article and video production
As part of our full-service package we offer professional article and video production to build out your Knowledge Base with clear and engaging high-quality content.
Your custom knowledge base. Developed to order.
Empowering your customers with the information they need to navigate your software is essential for your business’ customer experience strategy. By providing FAQs, product details and policies, you’ll support your customers and help your team resolve issues faster.
Knowledge bases are used in all industries
IT, software and SaaS
Simplify troubleshooting and onboarding by creating a comprehensive knowledge base tailored to guiding your customer through your product’s range of features.
HR and employees
Store your company policies, onboarding documents and employee essential information all in one easily accessible location. No need for a shared drive of template documents.
Say goodbye to files of papers and keep contracts and approval process documentation, as well as policies, trademarks and registrations in a secure, digital location.
Designs built for ease of use
DIGITAL TRAINING TECHNOLOGY
Why choose us for custom Knowledge Base development?
AWARD WINNING DESIGN
Do what is not possible with off-the-shelf solutions. With the flexibility of a system built around your needs, you can offer unique approaches to helping users, designed to be easily accessible and minimise your help team’s workload.
WE DON’T CHARGE ONGOING FEES
We’re proud to be the only provider that doesn’t charge ongoing licensing fees. We don’t charge you per user, nor do we charge annual renewals. You just pay for the initial development and then it’s yours, forever.
UK BASED DEVELOPMENT
Being UK-based means your dedicated account manager will be on hand to offer support when you need it. No differences in time zone. No long wait times.
“Our project took much less time than expected and proved to be exceptional value for money. Plume found creative solutions to technical problems and our website feels fresh and exciting while remaining corporate and professional.”
Trusted by 130+ companies